By Mary Hearty

There is need for African countries to develop coherent frameworks that ensure virtual health services work effectively alongside in-person care for the entire population during this post COVID-19 pandemic, a new report says.

The report developed by Broadband Commission Working Group on Virtual Health and Care, co-chaired by the World Health Organization and the Novartis Foundation notes that the COVID-19 pandemic triggered a massive surge in virtual health and care delivery across Africa and the world, with many countries embracing hybrid, virtual and in-person services.

“In the past two years, I have seen transformations in health and care delivery that I thought would take at least a decade,” said WHO Director-General Dr Tedros Adhanom Ghebreyesus, who co-chaired the Working Group on Virtual Health and Care said.

“We have seen that decision makers are now embracing hybrid health systems that combine virtual and in person services. This is an incredible advance in healthcare, one that was long overdue and now happened at an accelerated pace due to the pandemic. But countries need to introduce careful policies to ensure their entire populations can benefit from these changes.”

The use of virtual health and care is popular for example, in Rwanda, a third of the adult population was signed up to the country’s national tele-consultation service even before the pandemic. But many countries have not yet developed coherent frameworks to ensure virtual health services work effectively alongside in-person care.

The report includes an analysis of virtual health and care policies in 23 countries. These insights form the foundation for a comprehensive roadmap that provides practical actions to help countries ensure virtual health and care drives health access and equity. Policymakers need to make sure their health systems are fully integrating virtual services, to support inclusive and equitable access for all.

“As we emerge from the pandemic, there is a clear momentum for policymakers around the globe to build on to further digitize health and care delivery,” Dr Ann Aerts of the Novartis Foundation and Working Group Co-Chair said.

“To ensure this roll out is done in a way that builds equitable access to health and care, it is essential to combine virtual and in person health service delivery. As some population groups may have less access to mobile phones and internet, or lower levels of digital literacy, countries have to ensure inclusive and equitable policy making to further integrate virtual services into their overall health systems. People who need help to access or navigate virtual health services for example, require targeted attention.”

The report notes that for some groups, internet access can be an issue, although this is changing rapidly. Data security and patient privacy are other areas that need attention from policymakers.

“For people to benefit from virtual health and care, equal access to digital connectivity is essential. Worldwide, women have less access than men,” said Ms Doreen Bogdan-Martin, Executive Director of the Broadband Commission and Director of the ITU Telecommunication Development Bureau.

“The latest ITU data clearly illustrates that the gender digital divide in internet use remains wide, and is most persistent in the least developed countries, where only 19% of women use the internet. We must continue to work together to ensure that access to digital health is universal.”